Health Always Policies

Due to the fees we incur after a test order is placed, we are unable to offer refunds, returns or exchanges on test kit orders.

No refunds will be issued for phone consults cancelled less than 48 hours prior to the scheduled consult time.

Insurance

Dr. Psonak does not participate in, take assignment, or accept any private insurance. We do not provide super bills and cannot assist with claim resolution for laboratory tests or consultations.

Lab Reports

Lab reports will be emailed to the email address used during the order process. If you need results sent to a different email, please notify us by email to: orders@healthalways.com

To avoid confusion when processing orders, if you are ordering lab kits for multiple people, please place a separate order for each person.

Telehealth Cancellation Policy

Cancellations of telehealth appointments are subject to a 5% scheduling if you cancel at least 24 hours prior to your appointment. This 5% fee will be deducted from your refund. There will be NO REFUND on cancellations less than 24 hours prior to your appointment.  

You may send the notice of cancellation by any of the following:
1) email consult@healthalways.com
2) phone 615-200-0911
3) text 207-657-4325
4) FAX 757-315-8052.

Privacy Policy Medical Records

Patients of this practice are entitled to the greatest degree of privacy possible.  This office will strive to ensure that patient information is used only for authorized purposes as agreed to by the patient.  Your medical information is personal and we are committed to protecting it. The following section describes different ways that we use and disclose medical information.  Not every use or disclosure will be listed.  However, we have listed different ways we are permitted to use and disclose medical information.  We will not use or disclose your medical information for any purpose, without your specific written authorization.  Any specific written authorization you provide may be revoked at any time by sending your request in writing to PO Box 55, Harrison, ME 04040.

• Before any records are released, we will review to ensure that the release has been authorized by the patient or is otherwise permitted by law.
• Each patient chart shall include records of all releases of information, including the date, to whom the information was sent, and the material included.
• Parents and Minors: Only the parent or legal guardian of a child has right to access records. 

Exceptions include: State law preemption, court order, potential abuse or neglect.

Your Individual Rights:

• You have a right to look at or get copies of your medical information.  We provide copies of your records on a CD.  We will use this format unless it is not practical for us to do so.  You must make your request in writing.  The minimum charge for this service will be $20.00.

You have the right to ask us to restrict the uses and disclosures made for the purposes of treatment, payment or healthcare operations. You must ask for a restriction in writing.