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Returns, Exchanges & Appointment Cancellations

Testing Refund and Cancellation Policy

Due to the fees we incur after a test order is placed, we are unable to offer refunds, returns or exchanges on test orders.

No refunds will be issued for office visits, services or phone consults.

Dr. Psonak does not participate in, take assignment, or accept any private insurance. We do not provide super bills and cannot assist with claim resolution for laboratory tests or consultations.

To avoid confusion when processing orders, if you are ordering lab kits for multiple people, please place a separate order for each person.

Appointment Cancellations:

If you are not able to keep your scheduled appointment, you must notify our office 48 hours in advance before your scheduled time or you will be charged $200.00 for a missed initial appointment, or $100.00 for a missed follow up appointment.  Your credit card information will be collected when you schedule your first appointment in accordance with our cancellation policy.

Product Return Procedure:

Refrigerated or perishable items can not be returned.

Pre-Approval is required on all returns. Opened bottles of supplements may not be returned. No supplements will be accepted after 30 days. 25% of the product purchase price may be charged as a restocking fee depending on the manufacturer.Send email request to:

returns@chelationmc.com and request a return authorization number (RMA).

Ship the product back with you name, contact information and copy of receipt. Mark the RMA number clearly on the outside of the package.

Office address:

Chelation Medical Center, LLC
255 Intervale Road
New Gloucester, ME 04260


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